1. ORDER PROCESSING
1.1. In Stock: Orders for products that are in stock ship within 1-2 business days.
1.2. Out of Stock: If the product you ordered is out of stock, we will contact you with information about estimated product availability. With that information, you have the option to proceed with the order or cancel before you are charged. Depending upon the part, out of stock orders can take anywhere from ___ to ___ weeks to ship.
1.3. Consolidated Shipments: Orders for more than one product or quantity will be consolidated and shipped together, if possible.
1.4. Estimated Shipping Cost: Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. All estimated shipping charges are for delivery destinations within the continental USA only. If your destination is outside the continental USA, we will contact you to get your approval for a more accurate shipping charge.
1.5. Shipping method: Our standard shipment is via UPS Ground or US Postal Service in the continental USA. If you need expedited shipment, please let us know and we will try to accommodate.
1.6. Do you ship to my country? We do ship outside the U.S. At signup, we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, then unfortunately we cannot ship to your country at this time. PLEASE NOTE: Globally we ship via US Postal ONLY. We ship US Postal to Canada and most US territories (excluding Puerto Rico). Due to customs issues we CANNOT ship to Canada this time.
1.7. Business Hours: Our Pacific Standard Time (PST) hours of operation are
Tue - Fri: 10 am – 6 pm
Saturday: 9 am – 5 pm
Orders received after business hours will get processed the following business day.
1.8. Availability: All orders are subject to product availability. While we strive to fill every order in a timely manner, product availability cannot be guaranteed and we will not be held responsible for any losses, costs, damages, charges or expenses resulting from lack of product availability. We can not guarantee to have every item in our catalog in stock, nor can we guarantee that the manufacturers will maintain availability of every part listed in our catalog.
1.9. Free Shipping: If the items in your order which qualify for 'Free Shipping' total $50 or more, your order ships free. Look for the icon and free shipping call out boxes for qualifying selected items throughout the store. Free shipping applies to orders with delivery destinations in the continental U.S. only, and standard ground delivery.
2. PAYMENT PROCESSING
2.1. Payment is processed when your product is ready to ship.
2.2. Payment methods: Visa, MasterCard, American Express, Discover, PayPal.
3. SHIPMENT & DELIVERY
3.1. Delivery: All orders must be signed for upon delivery. If you are not going to be available at the ‘ship to’ address at the time of the delivery, the carrier will not leave the package at your address. If you want to waive the Signature Request, please make note of that in the text box before you submit the order. You will be responsible for all liability for any package left at your address, that you cannot locate, if we do send it without a signature. If that happens please call the carrier to see if they can assist you. (UPS Domestic Customer Service 1-800-742-5877)
3.2. Freight Damage: Freight damage must be reported to us within five (5) calendar days of receipt of goods. In the event a product was damaged during shipment and proper and timely notification was given to us, we will file a damage claim with the carrier and provide replacement parts (in the case of minor damage) or complete replacement unit in more severe cases. Unlike many other online retailers, we will file and complete all damage claims with the carrier on your behalf. Damage or loss of goods that are outside our control is not to be considered basis for waiver of the cancellation provision contained herein.
4. CANCELLATION REQUESTS AND REFUSED OR UNDELIVERABLE SHIPMENTS
4.1. This section applies to purchases that have been processed but have not yet been received by the customer. (If delivery of goods has occurred, see the RETURNS POLICY. )
4.2. Purchase cancellations will require cancellation request in writing via email ( ) or fax (503-238-2193), and are subject to our approval.
4.3. If your purchase has already been processed, a 15% restocking fee will be assessed and deducted from any credit issued.
4.4. If an order has shipped, all freight charges will be the sole responsibility of the purchaser and will be deducted from any credit issued.
5.1. Availability, delivery dates, and delays: We will endeavor to deliver all products within the times estimated but products are subject to availability and delay in delivery of goods is sometimes outside of our control. Any dates we specify for the delivery of products are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay for delivery of the goods or by the duration of time required for you to receive the part(s) you ordered. Reasonable delays in the delivery of goods that are outside our control are not to be considered basis for waiver of the cancellation provision contained herein.